If an order is incorrect, damaged or incomplete, contact Chemyo with the order number and a clear description of the problem. Identify the exact item and quantity involved so the enquiry can be matched to the order.
What should I keep?
- The order number and purchase confirmation.
- The product label and any applicable batch reference.
- The outer parcel and inner packaging.
- Photographs showing the item and the problem, where relevant.
- The delivery or transaction reference involved.
Before returning material
Ask for the applicable return instructions before posting an item. Packaging, handling and transport requirements depend on the actual material. Do not assume that instructions for a different product or supplier apply.
How is a remedy decided?
The relevant order facts, published terms, payment-provider process and applicable consumer requirements determine the available remedy. A support enquiry should identify whether the issue concerns the supplied item, delivery, payment or another part of the order.
Payment or delivery questions
For a payment-status discrepancy, read payment information and keep the transaction reference. For a parcel problem, include the delivery details. Chemyo cannot access orders placed with the separate Chemyo LLC business.